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IT Support

IT Support & Troubleshooting

The help desk, hardware, and troubleshooting skills that get you hired as an IT support technician — CompTIA A+ territory.

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Beginner

Computer Hardware Fundamentals
Getting Started in IT Support & Help Desk
Help Desk & Customer Service Skills
IT Ticketing & Documentation

Intermediate

Operating System Installation & Windows Administration
Active Directory Fundamentals
Remote Support Tools & Common Software Issues
Mobile Device Management

Advanced

Backup & Disaster Recovery Basics
IT Security Best Practices for Support Technicians
Advanced Hardware & Software Troubleshooting
Capstone: IBM IT Support Complete Course Review

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